Aug 4, 2009

A Phone Call And HSBC Waived My Late Fee

I could not imagine a late credit card payment, but nothing is impossible as they say. And when I was enjoying in Albany, NY with friends I forgot my due date was also passing-by, the next day I check my HSBC credit card account and I see a $20 late penalty. Believe me I am not that irresponsible, get this: my statement balance was $3 and I was just 1 day late. Well yeah I know thier policy is policy so they had to charge me but somewhere inside I wasn't comfortable with this whopping $20 fee for a mere $3 just a day past due and this was my first default in last three years.

I discussed this with a friend and came to know that I can get this fee waived if I call HSBC customer care and request them to consider my situation. Thus I did so, I called the HSBC customer center same day:

I said: "Hey as you can see from my account details, I am charged $20 for being a day late for payment on my card. I have been with HSBC for last three years and never missed a single payment, is there a chance to revert the late fee?"

While I anticipated a little negotiation, this is what I heard next:

The Customer Rep. replied: "We thank you for being a wonderful customer for three years. I have initiated the credit and you will see the $20 off of your account in the next few days."

Oooo man that was simple, wasn't it? Just a phone call and I saved $20 ;)

1 comment:

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